Purpose

Harmony Partner Network is a private referral and rewards portal for approved Harmony partners, including healthcare professionals, clinics, and authorized business partners who introduce patients to Harmony Medical Group based on patient interest, consent, and clinical need.

Partner Account and Access

Each account is personal to the approved partner or administrator. Login details must be kept private and may not be shared, sold, reassigned, or used by another person. Harmony may approve, reject, suspend, reactivate, or close access where account misuse, duplicate manipulation, unauthorized data use, or policy breach is suspected.

Referral Submission

Referral information must be complete, accurate, and submitted through the portal before Harmony begins the referred patient journey. The partner must have the patient's consent for Harmony Medical Group to contact them. Informal, verbal, retrospective, duplicate, incomplete, or unregistered referrals are not eligible unless Harmony management explicitly approves an exception in writing through the admin workflow.

First Eligible Visit Only

A partner reward applies only to the referred patient's first eligible Harmony treatment or first eligible visit. Later unrelated treatment plans, upgrades, repeat visits, or future purchases by the same patient do not create a new partner reward unless Harmony opens a separate approved program in writing.

Duplicate and Existing Patient Rules

When more than one partner submits the same patient, the first valid eligible referral record takes priority. Later duplicate or existing-patient records may be retained for operational visibility, but they do not generate additional partner rewards unless Harmony management marks a specific exception.

Normal Treatment Rewards

Eligible non-orthodontic treatments earn exactly 5% of confirmed eligible patient payments. Rewards are calculated only from confirmed collected amounts and never from unpaid, promised, failed, pending, rejected, cancelled, or unverified payments. The cumulative reward cannot exceed 5% of the approved eligible treatment value.

Orthodontic Rewards

Eligible orthodontic referrals earn one fixed reward of AED 500. For normal direct orthodontic cases, the reward becomes eligible once confirmed patient payments reach at least 25% of the approved eligible orthodontic treatment value. Later payments do not generate another orthodontic reward.

Installments, Insurance, Tabby, and Tamara

Direct payments and clinic installments generate rewards only when each installment is confirmed as collected. Insurance cases generate no reward until the full approved claim is collected by Harmony. For Tabby or Tamara financing, the first confirmed installment releases the full eligible reward once, while treatment completion remains separate and depends on the financing plan being fully paid. Tabby and Tamara cases are not subject to the normal inactivity-expiry deadline.

Reward Review

Generated rewards require Harmony admin review before they become available for payout. Harmony may approve, reject, place under management review, or adjust a reward according to eligibility, payment confirmation, duplicate status, refund history, and account-control status.

Treatment Value Changes

Harmony administrators may update the first eligible treatment value when the clinic record changes. Increases apply only to eligible confirmed payments up to the revised value. Decreases require a recorded reason, preserve historical movements, and do not create a negative partner balance from rewards already paid.

Refunds and Adjustments

Partial or full refunds may reduce eligible reward value through an auditable adjustment. Harmony will not silently delete or rewrite original payment or reward history. If a reward has already been paid, Harmony may offset the adjustment against future eligible rewards or handle it through management review.

Cancellation, Expiry, and Completion

Cancelled, rejected, duplicate, expired, or ineligible referrals stop future reward generation. Standard eligible referrals may expire after the approved inactivity period. A referral may be completed by Harmony admin action or when the eligible treatment value has been fully confirmed as collected. A paid payout alone does not mean the treatment case is completed.

Payout Schedule

Approved rewards become available for payout only after Harmony admin reward approval. A payout request must contain rewards from one referral case only and must meet the AED 500 minimum for that referral. Manual partner payout processing is scheduled for the 15th of each month. Requests submitted on or before the 11th are scheduled for that month's 15th batch. Requests submitted from the 12th onward are scheduled for the following month's 15th batch. Normal payout requests are scheduled automatically and do not require a separate payout approval step before finance marks them paid.

Payout Method and Administration

Partner payouts are processed using the payout methods enabled by Harmony at the time of request. The partner must provide accurate payout details and is responsible for notifying Harmony of any correction before payment is marked paid. Harmony may reject, delay, or review payout requests where account, banking, refund, duplicate, or eligibility concerns exist.

Notifications and Email

The portal may send in-app and email notifications about referral movement, account status, rewards, payouts, and operational decisions. Email delivery depends on valid account email addresses, mailbox availability, and external mail delivery. Portal records remain the authoritative system record.

Data Privacy and Patient Information

Partners must submit only information needed for the referral journey. Patient details, payment details, internal notes, and payout information must be handled confidentially. Partners must not export, screenshot, reuse, disclose, or process portal data outside legitimate Harmony referral work.

No Clinical or Payment Guarantee

A referral does not guarantee appointment booking, treatment acceptance, payment collection, reward approval, or payout. Harmony clinical teams retain responsibility for patient assessment and treatment decisions. Harmony finance and management teams retain responsibility for payment confirmation, reward eligibility, payout scheduling, and final operational review.

Updates

Harmony may update these Terms & Reward Policy from time to time. Existing partners may be required to accept the current policy version before submitting new referrals or requesting payouts. Login, historical viewing, and completed records may remain available even when a new policy acceptance is required for new actions.